How to ask for something

1. You ordered 100 new 27-inch black monitors which should have been delivered on Monday. The monitors arrived on Friday. In addition, the monitors were gray and only 19 inches. Leave a message for the supplier.

2. You ask your boss if you can attend a training course for 3 days next week, and if the company can pay for it. Explain why you need this training course.

3. Your flight has been canceled but you haven’t been rebooked yet. Ask the customer service assistant at the airport what options you have.

4. Your colleague keeps forgetting to send her part of a group project. The project is due next week and the boss has been asking for an update all day. Call her to ask for an update.

5. You need to organize a business dinner for 18 people. Ask the restaurant if they are available on your date, if they can accommodate your group and if they can propose 3 menus.

Reason for writing an email

Formal

  • I am writing to make a reservation for Christmas lunch. 
  • I am writing to apply for the position of account manager.
  • Could you please confirm my booking at your earliest convenience? My booking code is J3Y4K5.
  • I am writing to ask for further information about the conference taking place at your hotel next weekend.
  • I am writing with regard to the sale of a house in Prato and the olive trees.
  • I am writing in response to the complaint you made on February 14th.
  • Thank you for your e-mail on February 15th regarding the terrible Valentines Day Dinner at your restaurant.
  • I am writing you about a problem concerning the conference in Brussels.
  • With reference to our telephone conversation on Friday, I would like to let you know that we selected another candidate for the position of account manager. 

 

Sentence Connectors: Contrast

1. HOWEVER

  • This restaurant has the best cheesecake in town. However, their staff are quite rude.

2. IN CONTRAST

  • Gas prices have gone up this year. In contrast, train prices seem to be going down.

3. NEVERTHELESS

  • I was so exhausted that I didn’t want to get up in the morning. Nevertheless, I went to work as usual.

4. NONETHELESS

  • I don’t think we have serious internet security problems. Nonetheless, I’ll talk to my IT manager about everything during our next meeting. 

5. YET

  • I’ve asked you a thousand times not to login to the network from your private computers.. Yet, you keep doing it.

6. ON THE OTHER HAND

  • Tim has the best internet plans. On the other hand, it has the worst customer service..

7. BY COMPARISON

  • Switching to Lufthansa has its risks. By comparison, staying with Delta would make things very complicated. 

8. ON THE CONTRARY

  • I don’t hate traveling for work. On the contrary, I love traveling on the company’s dime.

9. INSTEAD

  • I didn’t want to take a side in the argument. Instead, I told my employees to work it out by the end of the day. 

10. IN ANY CASE

  • I was thinking of bringing up the customer complaints in front of the CEO. In any case, I haven’t been invited to the meeting yet.

11. ALL THE SAME

  • Yes, he’s very good at organising company events. All the same, I don’t think you should promote him to director of events. .